Shipping & Return Policy
Shipping Policy
Processing time
Most orders are processed and shipped within 1–3 business days (Monday–Friday) of the order date.
Carriers & tracking
We ship all orders via UPS. Once your order ships, you’ll receive a tracking number. If you provided an email address at checkout, tracking information will also be sent to your inbox.
Shipping rates
Rates are based on product weight, package size, and your location. You’ll see the shipping cost before completing your purchase and may cancel your order if you don’t agree with the charges.
Free shipping
Free shipping promotions apply to ground shipping within the Continental United States only. Orders to Alaska, Hawaii, and certain island or rural addresses may incur additional freight charges.
Where we ship
We currently ship within the United States and Canada only.
- Canadian orders: Please contact us by phone at 888-370-5420 or email john@nxtgensys.com to place your order. Canadian orders are not eligible for free shipping promotions.
Out-of-stock items
If an item is out of stock, we’ll notify you promptly and let you choose between shipping a partial order or waiting until all items are available.
Return Policy
Return window
We want you to be completely satisfied. If you’re not happy with your purchase, you may return it within 30 days of the purchase date.
How to start a return
- Contact us within 30 days of purchase to request a return.
- Once approved, we’ll send you a Return Authorization Number and return shipping instructions.
- Ship your return. Please do not send any items before receiving your Return Authorization.
Return conditions
- Products must be returned undamaged, unopened, and in resalable condition.
- Partially opened products cannot be returned.
Return shipping costs
- Our error (defective or incorrect item): We cover return shipping.
- All other returns: The customer pays return shipping and may be charged a restocking fee.
Questions?
Our customer service team is happy to help.
📧 john@nxtgensys.com 📞 888-370-5420